Issue Encountered: The following error message is displayed in the GFI EventsManager Operation History Pane: 'Primary Filegroup Full' More Information: This error message is displayed when the GFI EventsManager database backend has a size limitation configured on the database and is unable to store any further data within the database. Resolution: Perform the following solution depending on which version of Microsoft SQL Server being used: Microsoft SQL Server Open Microsoft SQL Server Management Studio Connect to the database server hosting the GFI EventsManager database Expand the 'Databases' node Right click on the GFI EventsManager database and select 'Properties' Click on the 'Files' node in the left pane Click o

This article describes various resolutions which can be applied should you have trouble collecting Syslog messages on GFI EventsManager from a device. A very important tool to determine if the Syslog messages are arriving to the GFI EventsManager Syslog Server is the Job Activity tab. To access the GFI EventsManager Job Activity tab perform the following: Open the GFI EventsManager Management Console Click on the 'Status' tab and then select the 'Job Activity' Do the Syslog messages appear in the GFI EventsManager Job Activity Tab?

All Syslog messages sent to GFI EventsManager will appear in the Job Activity tab, regardless if the device sending them has been configured in the Event Sources section within GFI EventsManager. If no Syslog messages from this device are appearing in the Job Activity tab, then there might be a network communication problem between the GFI EventsManager server and the device

Should you wish to monitor a device which is not pre defined within the GFI EventsManager Syslog rule sets, you will need to create your own custom rule set. It is recommended to check with the device's documentation, since this might contain all the necessary information to create your custom Syslog rule sets. If this information is not available in the documentation, you will need to identify what Syslog events are generated by the device, then create your custom Syslog rule set. This can be done as follows: Create a default rule set to archive all Syslog messages

The main problem when creating custom Syslog rule sets for non support devices is that one will not know exactly what Syslog messages are generated by the device in question. In this step, a Syslog rule is created which will store every single Syslog message generated by the device and stored within the database. With this information, you can browse through the GFI EventsMana

GFI EventsManager 8 is designed to support silent and full user interface installations. While a full user interface installation is easily started by simply running the provided eventsmanager.exe executable, the silent installation requires several steps to be performed. For a silent installation the user is required to record settings by performing a full User Interface installation and then the resulting recording file can be used for future silent installations.

For a silent installation the below steps are required to be performed in the listed order: Recording settings by performing a full User Interface installation Perform the silent install using the recorded settings Recording settings by performing a full User Interface installation

This step is required to record the settings specified during a user interface installation. Each user intervention on the GFI EventsManager installa

Issue Encountered:

When generating a GFI EventsManager report using the GFI EventsManager Report Pack, the following error message is displayed:

"No events were found matching the filtering criteria"

Resolution

When this error is displayed, one must determine if there are any events stored within the GFI EventsManager database which match your criteria. This can be done by performing the following procedure: Open the GFI EventsManager Management Console Click on the 'Events Browser' tab Create a new query for the events requested in the GFI EventsManager Report Pack by clicking on the 'Create Query...' link under the 'Common Tasks' section.

Note: More information on how to create a query within the GFI EventsManager Events Browser can be found in the GFI EventsManager Manual (Section: 4.4 Creating custom eve

GFI EventsManager 8.2 (build 20090922) has been released and is available for download Changes within this release include UPDATED: GFI EventsManager can now be installed Microsoft Windows 7 and Microsoft Windows 2008 Server R2 UPDATED: Updated W3C to allow collection of logs generated by Microsoft Exchange UPDATED: Generated a new MIB file for GFI EventsManager and SNMP alerting UPDATED: Improved collection speed of syslog messages FIXED: If the query takes a long time, the export to a CSV file fails FIXED: In some situations an export from the database hangs FIXED: When attempting to scan Microsoft Windows Vista machines from non Microsoft Windows Vista machines, the scan cannot be initiated FIXED

For a quick video demonstration on how tocreate Custom Processing Rules in GFI EventsManager view the video below: This 3x3 video explains how to create event processing rules with GFI EventsManager and is divided in the following sections: Using the Events Browser to identify fields Create the custom rule Changing the order of processing rules Further details on each section can be found below. Using the Events Browser to identify fields The GFI Events Browser enables you to view all events which have been captured by GFI EventsManager. This tool is useful to gather further information on each event processed and provides the information required to create your custom processin

GFI Support offers a Self-Service portal which allows you to create and manage your existing cases. Through the Self-Service portal one can access an extensive solution database which provides suggestions to help with your issue. If you have not yet received your Self-Service portal credentials, upon submission of your next support request, please request this information when logging a case with GFI Support. Once your request has been processed, you will receive an email containing your username and password. To access the GFI Self-Service portal login click here. Note: At the first logon you will be prompted to change the auto-generated password to a new one. The following sections are found in the GFI Self-Service portal: Home: This section contains an overview of your open cases and top solu