GFI MailArchiver 2011 R3 (build 20111103) has been released and is available for download. Changes within this release include: NEW: MailInsights - A data analysis tool that enables SMBs to maximize the wealth of information contained within their email NOTE 1: The MailInsights UI is only visible to users who have Full Access rights,i.e. the right to see all archived emails.More information is available at http://kb.gfi.com/articles/skynetarticle/I-cannot-see-the-MailInsights-tab. NOTE 2: To change the font used by MailInsights reports please follow the instructions at http://kb.gfi.com/articles/skynetarticle/Reports-in-certain-languages-are-showing-garbled-characters

GFI MailArchiver 2011 R2 (build 20110708) has been released and is available for download. Changeswithin this release include: NEW: Smart phone support: Search your email archive on the go with mobile web support for Android, Blackberry and iPhone NEW: Retention Updates: Admins now have new options when it comes to retention. The new options let organization retain by email size, attachment size and attachment extension NEW: Outlook Connector: Outlook Connector users can launch a search window by clicking on the Search toolbar/ribbon button IMPROVED: GFI MailArchiver Import Export tool is more resilient to slow I/O throughput environments IMPROVED: Improved Web UI response time FIXED: Under certain conditions Forms Authentication may fail to authenticate new users

PROBLEM When installing GFI MailArchiver 2011 R2, or upgrading from an earlier version, the User Interface does not load, and the following error is encountered. Service Unavailable

HTTP Error 503. The Service is unavailable The Application Pool for GFI MailArchiver is stopped, and when trying to open the MailArchvier website, IIS will not be able to access the configuration with the following error. There was an error while performing this operation.

Error: The configuration section 'system.web.extenstions' cannot be read because its missing a section declaration ENVIRONMENT Microsoft Windows 2008 Internet Information Services (IIS) 7 SOLUTION Update Microsoft Windows 2008 to Service Pack 2 or later. CAUSE After installing Microsoft .Net Fram

When you upgrade to a major new version of GFI MailArchiver, you will need to upgrade your license key from the GFI Customer Area. If you have a valid software maintenance agreement for any previous version of the product being upgraded you are eligible for a free upgrade. To check the status of the software maintenance agreement for your product: Login to the GFI Customer Area (https://customers.gfi.com) Enter your username and password which was received along with the product license key Under the My Keys' section, expand on GFI MailArchiver Check under Support Status' if the product has a valid software maintenance agreement If you have a valid software maintenance agreement for your product, you can click on the Click here to upgrade your GFI Product' link to upgrade your license key. The new license key will be available in

When using the GFI MailArchiver 2011 R2 Mobile User Interface with Arabic localization, the text shows as mirrored in all web browsers on Android phones. This issue occurs on Android phones which were bought outside of the Middle East, and the problem iscaused by the operating system and not related to GFI MailArchiver. To avoid this issue,Android phones need to be purchased from the Middle East in order to view the text correctly when using Arabic localization.

When using GFI MailArchiver 6.4 or later, in case of systems with high email volume, orif the server where GFI MailArchiver is installed has free resources available, the batch size of emails being downloaded by EWS, as well as the timeout for the interval at which emails are downloaded from the Journal Mailbox, can be increased. The can be done as follows: Stop the GFI MailArchiver Services Browse to <GFIMailArchiverCore2Data> Make a backup of product.config to a safe location To modify the batch size add the following key and modify the value to the desired amount:

<add key="EWSNumbItems" value="50"/>

To modify the timeout add the following key and modify the value to the desired time:

<add key="EWSTimeout" value="150000"/>

NOTE: Timeout value is in milliseconds, and must be 10000 or greater

GFI MailArchiver 2011 Service Release 1 (build 20110419) has been released and is available for download. Changes within this release include: NEW: User Web UI and User manuals are available in the following languages: English Deutsch (German) Franais (French) Italiano (Italian) Espaol (Spanish) Pyccкий (Russian) Četina (Czech) Nederlands (Dutch) 日本語 (Japanese) 中文(简体) (Simplified Chinese) 中文(繁體) (Traditional Chinese) 한국어 (Korean) עברית (Hebrew)

Issue Encountered There might be situations whereby after installing some 3rd party tool(s), the rights to modify the web.config configuration file are revoked. This would cause the GFI MailArchiver User interface to still get stuck when loading. If this occurs, run the security test by entering the following URL: http://<serverIP>/<MailArchiverVirtualDirectory>/securitytest.ashx

This will display the following "HTTP Error 500.19 - Internal Server Error". Solution Open IIS 7.0 Manager (Start -> Run -> inetmgr.exe) andselect the connection to the local server in the tree view on the left side. Scroll down the feature li