When sending SMS alerts with GFI Network Server Monitor, we recommend using Wavecom Fasttrack GSM modems. These modems are specifically designed for computer based applications and are far more reliable than using a mobile phone.

You can obtain Wavecom modems in the UK at Linkwave:

http://www.linkwave.co.uk/productssection/wirelesscpus/fastrack/fastrackkit.htm

The product to order is the Wavecom FastTrack M1306B Modem Kit. The kit includes the Modem, com cable, power supply and external aerial. Please quote GFI for a preferential price. Call on +44 (0)1522 884750 to order.

For all other locations visit the manufacturer website at www.wavecom.com.

Wavecom GSM modems are recommended SMS devices for use with GFI FAxmaker, however, the following GSM devices can also be used.

If you c

GFI Support offers a Self-Service portal which allows you to create and manage your existing cases. Through the Self-Service portal one can access an extensive solution database which provides suggestions to help with your issue. If you have not yet received your Self-Service portal credentials, upon submission of your next support request, please request this information when logging a case with GFI Support. Once your request has been processed, you will receive an email containing your username and password. To access the GFI Self-Service portal login click here. Note: At the first logon you will be prompted to change the auto-generated password to a new one. The following sections are found in the GFI Self-Service portal: Home: This section contains an overview of your open cases and top solu

The following patches have been released for GFI Network Server Monitor 7 build 20090218. Notes: Unless otherwise specified, all patches listed in this article will be included in newer builds of GFI Network Server Monitor. Installation instructions are included with the download

Patch: NSM7PATCH2009040301

Description: The GFI Network Server Monitor Reports Wizard will issue an error when rendering the output XML file using an XSL file or when saving the output type as HTML. The Availability Summary Report generated via the GFI Network Server Monitor Reports Wizard will indicate that ther

When installing a service to run under a domain user account, the account must have the right to logon as a service on the local machine. This logon right strictly applies only to the local computer and must be granted in the Local Security Policy. Perform the following to edit the Local Security Policy of the computer you want to define the logon as a service' permission: Logon to the computer with administrative privileges. Open the Administrative Tools' and open the Local Security Policy' Expand Local Policy' and click on User Rights Assignment' In the right pane, right-click Log on as a service' and select properties. Click on the Add User or Group' button to add the new user. In the Select Users or Groups' dialogue, find the user you wish to enter and click OK' Click OK' in the Log on as a service Properties' to save changes.

GFI Network Server Monitor 7 SR 4 (build 20090218) has been released and is available for download. Changes within this release include: UPDATE: Added more validation for the Event Log Checks parameters. UPDATE: Optimization made for the Event Log Checks. UPDATE: Sorting by Date and Time and not just by Time in the Last Ten Actions Taken section from the Monitor Check Status. UPDATE: Added support for Microsoft SQL Server 2008 and updated checks for Symantec Norton Antivirus, McAfee, Trend Micro, F-Secure, Panda, Norman, Kasperskyanti-virus engines. UPDATE: Microsoft Windows events without a type are now classified as Information events. FIXED: The HTTP/HTTPS checks for Servers in a LAN are failing because an error in the SSL certificate sent by the server.

To update to the latest version or service release of your GFI Product, perform the following procedure: Download the latest version or service release of your GFI product from here. Disable any anti-virus software running on t

When you upgrade to a new version for any GFI Solution, you will need to upgrade your license key from the GFI Customer Area. If you have a valid software maintenance agreement for any previous version of the product being upgraded youare eligible for a free upgrade. To check the status of the software maintenance agreement for your product:

Issue Encountered: When running an HTTP check for the availability of a website that uses a self signed certificate the following error is seen in the monitoring window: FAILED: Unable to establish a new connection (check your URL, path and credentials)

Technical Information: The solution below is given to assure that the GFI Network Server Monitor can successfully communicate to the remote servers using SSL. This check will only work if the SSL certificate is properly created. That is, when you visit the site in Internet Explorer by entering https://servername you should be immediately taken to the site without being prompted about certificate security details.

Solution: You will need to configure the SSL certificate of the website as shown below. You will need the Root Certificate for this process. This following i