Issue Encountered: All moitoring checks for Windows operating systems, such as CPU Usage and Disk Space fail on remote machines. Solution: Ensure that you are using the correct Windows credentials for the Network Server Monitor services and that the user is a local administrator on the remote machine. Disable antivirus and 3rd party software from scanning the incoming connections originating from the Network Server Monitor machine. Verify that Windows Firewall is not blocking connections from Network Server Monitor. Further information on configuring the Windows Firewall can be found at http://kbase.gfi.com/showarticle.asp?id=KBID003879. Check that Windows Management Instrumentation (WMI) is installed on both the Network Server Monitor machine and the target machine. More information on WMI c

This article explains how to download and install Microsoft SQL Server Express 2008 within your infrastructure. NOTE: The computer on which Microsoft SQL Server Express Edition will be installed must meet the following system requirements: Windows Installer 4.5 Microsoft .NET framework 3.5 SP1 Download Microsoft SQL Server Express 2008 from here

Note: During the SQL Server 2008 Express Installation Options, it is recommended to also download the 'Management Tools' as this will allow you to administer your SQL Server databases with ease.

Once download is complete, run the installation. Click on the 'Installation' link and then select 'New SQL Server stand-alone installation or add features to an existing installation'

The following is a list of frequently asked questions. The questions are categorized as follows: Pre-installation Installation and Configuration Troubleshooting Pre-installation Do I need to upgrade my license key when upgrading to a new version? Do I require agent software to monitor my servers using GFI Network Server Monitor? If computers that are monitored arent servers, should they be licensed too? What can I use GFI Network Server Monitor for? What is the difference between Micros

A number of GFI security products require the correct network and security permissions to query information from computers remotely. The following procedures allows one to ensure that the required network and security permissions are in place for the GFI product to work correctly:

Note: The following tests should be performed using the same account which the GFI service is running on

Remote Registry

Using the Remote Registry service, the GFI server is able to query the registry of a computer remotely. Perform the following procedure to manually query the registry of a computer from the GFI server. Ensure the Remote Registry service is started and set to automatic on the target computer Log on the GFI server using the credentials specified for the GFI service Click on 'Start' and select 'Run' Enter 'regedit' and click on the 'OK' button

When sending SMS alertswith GFI Network Server Monitor, we recommend using either of the followingGSM modems. These modems are specifically designed for computer based applications and are far more reliable than using a mobile phone.

The following GSM devices can be used with GFI FAXmaker. Wavecom Fasttrack Wavecom Go Wavecome Supreme You can obtain Wavecom modems in the UK at Linkwave:

http://www.linkwave.co.uk/products/all/GSM-GPRS-modems

The product to order is the Wavecom FastTrack M1306B Modem Kit. The kit includes the Modem, com cable, power supply and external aerial. Please quote GFI for a preferential price. Call on +44 (0)1522 884750 to order.

For all other locations visit the manufacturer website at www.wavecom.com.

GFI Support offers a Self-Service portal which allows you to create and manage your existing cases. Through the Self-Service portal one can access an extensive solution database which provides suggestions to help with your issue. If you have not yet received your Self-Service portal credentials, upon submission of your next support request, please request this information when logging a case with GFI Support. Once your request has been processed, you will receive an email containing your username and password. To access the GFI Self-Service portal login click here. Note: At the first logon you will be prompted to change the auto-generated password to a new one. The following sections are found in the GFI Self-Service portal: Home: This section contains an overview of your open cases and top solu

The following patches have been released for GFI Network Server Monitor 7 build 20090218. Notes: Unless otherwise specified, all patches listed in this article will be included in newer builds of GFI Network Server Monitor. Installation instructions are included with the download

Patch: NSM7PATCH2009040301

Description: The GFI Network Server Monitor Reports Wizard will issue an error when rendering the output XML file using an XSL file or when saving the output type as HTML. The Availability Summary Report generated via the GFI Network Server Monitor Reports Wizard will indicate that ther

When installing a service to run under a domain user account, the account must have the right to logon as a service on the local machine. This logon right strictly applies only to the local computer and must be granted in the Local Security Policy. Perform the following to edit the Local Security Policy of the computer you want to define the logon as a service' permission: Logon to the computer with administrative privileges. Open the Administrative Tools' and open the Local Security Policy' Expand Local Policy' and click on User Rights Assignment' In the right pane, right-click Log on as a service' and select properties. Click on the Add User or Group' button to add the new user. In the Select Users or Groups' dialogue, find the user you wish to enter and click OK' Click OK' in the Log on as a service Properties' to save changes.